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Hewlett Packard ( Technical Support Engineer)
at Hewlett Packard in Bangalore
Hewlett Packard
Designation Technical Support Engineer
Job Description business environment
The world has changed. Again.
Not so long ago we provided information for business. Today information is the business.
hp services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments.
We're here for our customers. Putting them first makes us foremost. We don't exist without them.
Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.
That way we're always a step ahead. Customers drive our business.
And the people who keep us in touch drive our success.
Job description
Customer care technicians take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
Desired Profile your profile:
Completion of Secondary/High School or above
Completion of formal technical training(3+ years)
Professional experience in technical areas
Customer service experience
Product-oriented certificates (e.g. MCSE)
Broad technology knowledge (Operating systems, Hardware)
Proficiency in Office Technology
Willingness to participate in non-standard working-time models (e.g. shift, call availability ,etc..)
Accuracy
Clear communication skills
Ability to work independently
Confident telephone manner
Initiative
Fluency in English and local language
Experience:0 - 1 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education : Any Graduate
Location :Bengaluru/Bangalore
Designation Technical Support Engineer
Job Description business environment
The world has changed. Again.
Not so long ago we provided information for business. Today information is the business.
hp services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments.
We're here for our customers. Putting them first makes us foremost. We don't exist without them.
Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.
That way we're always a step ahead. Customers drive our business.
And the people who keep us in touch drive our success.
Job description
Customer care technicians take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
Desired Profile your profile:
Completion of Secondary/High School or above
Completion of formal technical training(3+ years)
Professional experience in technical areas
Customer service experience
Product-oriented certificates (e.g. MCSE)
Broad technology knowledge (Operating systems, Hardware)
Proficiency in Office Technology
Willingness to participate in non-standard working-time models (e.g. shift, call availability ,etc..)
Accuracy
Clear communication skills
Ability to work independently
Confident telephone manner
Initiative
Fluency in English and local language
Experience:0 - 1 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education : Any Graduate
Location :Bengaluru/Bangalore
Published at 07-08-2008
Viewed: 96 times
Viewed: 96 times