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Openings for VOICE PROCESS at WNS Global Services

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WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Our experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. We are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities.
Business units

Travel Services:

Reservations, loyalty programs, customer service, fare construction and filing, cargo operations support, revenue management, revenue accounting and auditing, AP/AR, rec, invoicing onciliation (ARC/BSP), and employee services.

Banking, Financial Services & Insurance (BFSI):

Banking & Financial Services: Offers a wide variety of services to the mortgage banks, retail banks, asset Management firms, investment banks, retail banks: sales and trading, equity and fixed income research, corporate finance, investment and asset management, mortgage processing, loan Processing, due diligence and loan boarding, risk management support, annuities and mutual fund transactions, account administration, virtual loan consulting underwriting, claims adjudication.
Insurance Services: property and casualty, life pensions and health insurance, sales and new business, policy administration, claims management, finance and accounting, customer contact, analytics, coding and billing, receivables management, rejected/recycled claims handling, news business services, claims adjudication.

Knowledge Services:

Market research (primary research), business research (secondary research), investment research, legal research, legal services, analytical data mining, marketing and consulting support.

Enterprise Services

Retail and Manufacturing: service delivery, fault management, billing queries, change management, chronic and RCA reporting, customer feedback management, telemarketing and inside sales, customer ordering support, supply chain management, marketing analytics support, billing support, debt collection.
Logistics: schedule maintenance, bookings, space utilization, AWB Manifesting, billing-freight, duties and taxes, freight audit, pricing and invoicing, track and trace support, management reports.
Healthcare Services: pre-service, claims Preparation, account receivables management, customer service, third party administrator services, government compliance audit and support, customer relations management (CRM) support.

Awards and recognition
India’s first NYSE listed BPO company.
Ranked no. 3 in the Black Book of Outsourcing for the year 2007.
Ranked one of the two best BPO firm by NASSCOM; One of the Top 20 emerging companies in India by Business Today magazine (Nov,‘05); Named ‘Best Performing BPO Provider’ by global newsletter Managing Offshore; ‘Leader in Human Capital Development’ by leading offshore outsourcing advisory firm NeoIT (Jan. ’05) and ranked at No.3 as ‘Most Respected ITES Company’ by Business World magazine (Nov. ’04).
Infrastructure
Over 815,000 sq. ft. facility at 10 centres in Mumbai, Gurgaon, Pune, Nashik, Colombo (Sri Lanka), Ipswich (UK).
Client service and transition locations in US and UK.
8,850 seats capable of supporting 17,000+ associates in multiple shifts.
WNSNet: Global 6 node hybrid mesh communications network with ‘2n’ redundancy, 99.99% uptime

Designation VOICE PROCESS OPENING IN WNS//CALL 40112935 FOR TELEPHONIC INTERVIEW

Job Description *Answer inbound calls *Document the calls to ensure all information is captured *Ensure one time call resolution *Maintain accuracy of information given and documented *Adhere to standard operating procedures required by the process *Attend briefings, trainings/refresher sessions and meetings as required *Should be able to work in roational night shifts

Desired Profile *Excellent Communication skills *Logical reasoning and analytical skills *Ability to work with speed and accuracy *Prioritizing and organizaing skills *Team working

Experience : 0 – 2 Years
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education : UG – Any Graduate – Any Specialization;Graduation Not Required
PG – Post Graduation Not Required
Compensation: Salary and Incentives best in the Industry!!!!!!
Location : Mumbai, Mumbai Suburbs, Navi Mumbai
Keywords : CSE , Voice , Non Tech , UK, US, CCE, CSA, International call centre, inbound, outbound, night shifts, fresher, undergraduate, bpo, customer care, customer service, telecalling , reservation execuitve , airlines , ticketing

Contact : Harshada
Gate No. 4, Godrej & Boyce Complex
Pirojshanagar, LBS Marg
Vikhroli (West)
Mumbai,Maharashtra,INDIA 400079
Telephone : 022-40112935
Email : tag.mumbai@wnsgs.com
Website : WNS – a leading global Business Process Outsourcing (BPO) company